Please ensure you are Accessing the Right Care, from the Right Place
We operate a telephone call back system. This means we will attempt to manage the problem on the phone and will invite you for a face to face consultation when necessary. All the doctors do face to face consultations when it is necessary. We also have our Team of Nurse Practitioners (NPs) who can deal with minor ailments and assess you too. We do ask when you phone in to let us know if you have more than one medical problem so we can make sure you get seen by the most appropriate health care professional. If you let us know we can allocate you more time. We prefer for safety to deal with one problem per 10 minutes consultation. If you wish to have a consultation with a particular GP or NP there may be a longer wait. We prefer you to contact us by telephone if you can, this will save you having to queue at Reception and having to go away home to wait on a telephone call back.
A GP may not be the most appropriate person to help you, depending on your health needs. Many different professionals are now in the practice team, such as Advanced Nurse Practitioners, Nurse Practitioners, Mental Health Nurses, Physiotherapists, Primary Care, Long Term Condition Nurses, Diabetic Nurse Specialists, Treatment Room Nurses (CTAC), Phlebotomists. Its is important when you call in that you give good general information about your needs. This is treated in strictest confidence and it will help direct you to the most appropriate expert in the team. We ask that patients try to stick to our policy of one problem per 10 minute consultation. If you have more than one problem let us know so we can allocate you more time.
General Practice is busier than ever, please think whether you can manage your problem yourself or get advice first at www.nhsinform.scot.
At www.nhsinform.scot you will find details of health and wellbeing services near you, including names, addresses, opening times and service details.
The Pharmacy First Service: should be your 1st stop for common conditions and minor illness such as cold sores, sore throat, diarrhoea, indigestion, aches and pains, allergies, athletes foot, backache, constipation, cystitis (women) uncomplicated UTIs in women, eczema, verrucas, warts, mouth ulcers, hay fever, impetigo, thread worms, period pains, thrush, head lice. Free emergency contraception. You can have a consultation for common conditions and minor ailments and where appropriate you can get prescription medication.
Eye conditions & Headaches: We ask that you contact an Optometrist for the majority of eye conditions such as, red or sticky eye, pain in or around the eye, blurred or reduced vision, flashes and floaters. We would also advise speaking to an Optician if you are experiencing headaches. For further information on eye health and eye care services visit www.Eyes.Scot
Minor Injuries: Phone 111 for an appointment at the Minor Injuries Unit, for non life threatening but painful injuries such as cuts, minor burns, sprains and strains, suspected broken bones and fractures, animal bites
Mental Health Support: For mental health support in a crisis contact:
NHS24 on 111 24/7 365 days a year or
Breathing Space on 0800 83 85 87 from 6pm-2am Monday – Thursday or any time from Friday 6pm – Monday 6am
Dental problems: For dental problems, swelling to your mouth, bleeding gums, injury to your mouth, tooth pain, dental abscess contact your local Dentist. If you don’t have a dentist or it is closed contact NHS24 on 111 or Fife Dental Help Line 01592 226 555 Please avoid coming to the health centre to request an appointment.
First Contact Physio Therapist (FCP) based in the Practice you can self refer for assessment, advice and where necessary onward referral to other services. Please note this is not the same as Community Physiotherapy.
Podiatry for foot problems you can self refer to podiatry (forms are available at Reception but you can also self refer via the NHS Fife Foot Care portal see our self referral page.
MEDICAL ATTENTION THAT CANNOT WAIT – YOU CAN ACCESS URGENT CARE SERVICES BY CALLING NHS24 ON 111 DAY OR NIGHT. Call 999 or go directly to A&E in emergencies, only if you have a life or limb threatening condition. To access all other Urgent Care call NHS24 on 111 day or night.
Please do not attend with COVID symptoms. The use of face coverings is still a requirement in all health care settings.
Home Visits
Telephone before 11am if an urgent visit is required for the same day.
Only emergency visits will be accepted after 11am.
It is helpful if the receptionist is given as much information as possible to enable our clinicians to prioritise. We will often phone before visiting.
Please remember that several patients can be seen in the surgery for the time it takes to do one home visit. Home visits are only available for patients who are truly housebound because of severe illness or disability.