Appointments

The best way to request a routine or semi-urgent appointment is using the Online Consult resource by clicking the image above. Appointment requests submitted on Online Consult will be contacted within 3 working days. Unless we are very busy, you will usually receive a reply within 24 hours Monday to Friday. More urgent or same day appointment requests can also be made by telephoning us on 01333 432588. Please avoid coming to the health centre to request an appointment.

We operate a telephone assessment and triage service.  This means we will attempt to manage the problem on the phone and will invite you for face to face consultation only if necessary. If you would prefer face to face appointment please ask during the telephone assessment. Please note that when we ring you the number displays as 0800 6783393.

Covid Sense – Appointments During COVID-19

To reduce the risk and spread of Coronavirus the practice is dealing with all requests via our triage system.  We are not making any routine appointments at present.  If the Clinician requires to see you face to face this will be arranged, please do not turn up early for your appointment.  This is so that we can limit the amount of time you spend in the health centre. Please do not attend with COVID symptoms and the use of face coverings is still a requirement in all health care settings.

Home Visits

Telephone before 11am if an urgent visit is required for the same day.  Otherwise consider using Online Consult for your request.

Only emergency visits will be accepted after 11am.

It is helpful if the receptionist is given as much information as possible to enable our clinicians to prioritise.  We will often phone before visiting.

Please remember that several patients can be seen in the surgery for the time it takes to do one home visit. Home visits are only available for patients who are truly housebound because of severe illness or disability.