We aim to provide the best service possible to our patients at all times, however, we understand that there may be times you may feel that this is not the case.
We hope to resolve your complaint quickly, ask to speak to one of our Complaints Officers , Practice Manager or speak with your GP. Written complaints should be sent to fife.f21261scoonie@nhs.scot, posted or put through the letter box at the Health Centre. A leaflet is available from Reception and here Complaint Leaflet
Feedback & Comments can be made by email fife.f21261scoonie@nhs.scot or drop a note into our suggestions box or letterbox or speak to one of the Practice Managers
The Patient Advice and Support Service by the Citizens Advice Bureau can help you make a complaint.
If you are complaining on behalf of someone else, we will need their consent.
We also welcome comments and suggestions on the services we provide and how we provide them. We have a suggestion box to the right of the Reception desks (wall mounted) or you can write in or email us
Duty of Candour
We share a common purpose with our partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do.
We endeavour to provide a first class service at all times but sometimes things go wrong and our service may fall below our expected levels.
We pledge to:
- Have a culture of openness and honesty at all levels
- Inform patients in a timely manner when safety incidents have occurred which may affect them
- Provide a written and truthful account of the incident, explaining any investigations and enquiries made
- Provide a written apology
- Provide support if you are affected directly by an incident.